We understand that taking the first step towards better hearing can feel like a big decision.

That’s why we’ve designed a simple, supportive process to guide you from your first visit through to long-term hearing care.

1. Initial Assessment
Your journey begins with a thorough initial assessment.

• Ear health check: We start by examining the health of your ears and checking for any wax build-up. If wax is present, we can arrange safe removal before continuing.

• Case history: We’ll take some time to learn more about you- your general health, lifestyle, hearing goals, and what’s brought you in.

• Hearing test: Once your ears are clear, we’ll perform a comprehensive hearing test to assess your hearing levels across different frequencies.

• Results and discussion: We’ll explain your results in detail and answer any questions you may have. If a hearing loss is identified, we’ll talk through the best solutions for you.

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2. Hearing Aid Demonstration and Options
If hearing aids are recommended, we can provide a live demonstration so you can experience how they sound and feel.

We’ll also:
• Discuss the different hearing aid styles and technology levels available

• Review pricing and payment options (our hearing aids can be paid for in (up to) 12 monthly installments or, if you prefer, they can be paid for in full)

• Help you make an informed choice that fits both your hearing needs and budget

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3. Hearing Aid Fitting
Once you’ve chosen your hearing aids, we’ll schedule your fitting appointment.

During this visit, we will:
• Program your hearing aids to match your unique hearing prescription

• Guide you through how to insert, remove, clean, and charge your hearing aids

• Make sure you’re comfortable with their use before you leave ​

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4. Two-week Follow Up
After two weeks, we’ll invite you back for a follow-up appointment.

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This is a chance to:

• Check how you’re getting on with your new hearing aids

• Fine-tune the settings if needed

• Go over anything you’re unsure about, so you feel confident and supported

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• Decide if you are happy to continue with hearing aids or would prefer to take advantage of our no-fuss refund

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5. Ongoing Care and Annual Reviews
Your hearing journey doesn’t end there. We’ll continue to care for your hearing with annual recall appointments.

At these visits, we’ll:
• Re-test your hearing

• Check your hearing aids are working at their best

• Update the settings if your hearing has changed

Our goal is to help you hear clearly, comfortably, and confidently, every step of the way